COMSPOT Repair Point - Hamburg

A good employee with good tips but why only one star applies to the others who just stand there talking and the mask is hanging under their noses or not at all even though they are in the middle of the shop

Very very very good. The employee helped me well. Much better than the Apple Store even though he's alone and there are many.

The friendly staff member Bodo gave me very competent advice and repaired my iPhone perfectly!

An iPhone repair was not ready after three weeks, information by telephone was not possible, the callback request was not fulfilled. Then I picked up the iPhone unrepaired and now go to the Apple store. I would have done better directly.

Only good reviews so far and mostly from people who have only given one review. My experiences are different. I wanted to hand in my device for repair, the insurance company did not save the EMAI number because the store had not informed the insurance company of the new EMAI number when it was last replaced. So no damage no. from the insurance company. So drive back home and the damage no. apply for. After various calls and emails, I learned that the damage number had been with Comspot in Jungfernstieg for a week. I called there again. The process can only be done with damage no. Find. So called the insurance company again. Then back at Comspot. The processor then asked me about the damage, front and back my answer. Yes, then I have to send it in. It can take a week. Why on-site service from an unfriendly employee when you have to wait a week afterwards? Other customers get a replacement device directly, but I was probably too annoyed after various discussions with the insurance company and Comspot. Who wants an annoyed customer? This store never again.