Detlef Wrobel

Small florist shop in the Poseldorf Center, Hamburg 20148.Store well maintained with very nice bouquets, fresh and bright .Price and the lady is very friendly and helpful for the choice.

Rude and not at all customer-oriented. In this district I expect more service from the prices in this store. Once and not again !!

I bought a large bouquet from Wrobel for € 45. At first glance, the bouquet was very beautiful and well tied, a gift for my mother for her birthday. Unfortunately, after three days we had to find out that the eucalyptus, which was processed in the bouquet as a flower green for the abundance, was heavily infested by LÄUSE. Unfortunately, the lice have also spread to other plants in our home. The ostrich was withered in many places after only three days. Unfortunately we had to dispose of the bouquet. I am back to Mr. Wrobel for the CLAIM. This told me that the lice could not be. The eucalyptus cannot get lice. In the next sentence there was another reason why he was finally selling a natural product, since it was NORMAL that there were SCHÄDLINGE. He compared it to a caterpillar in a raspberry. This comparison lags because it would be a quality feature for the raspberry, since the caterpillar shows that no spraying was carried out. He dismissed the lice as a quality feature ... extremely questionable. As compensation he gave me back € 20 after I did not agree to a voucher. Because of the € 20, he praised himself for his generosity. I am of the opinion that in the case of such a large defect, the complete purchase price should be reimbursed. I also expected an apology and no denial or trivialization. I can NOT RECOMMEND this flower shop and advise against buying.

The fax machine ran too fast, preferably multiple call