home24 Showroom Hamburg

They have nice staff, but not alot of Choice in the Shop. In the Internet they have more Staff online.

Very friendly staff, nice to "touch and feel" the products.

Nice place for furniture and style

Delivery time totally not respected: was 1/2 weeks and not it’s 4 and still no clue about when I will get my things. Customer support totally absent. Very disappointing

We had a very negative experience with Fashion for Home with extremely poor customer service. First, the online ordering site did not provide an area for the 10% discount code we were given at the store. When we called after placing our order, they said that the discount could no longer be applied. Secondly, our items were placed on backorder and then were delayed resulting in delivery more than a month later than expected (3 months total from order date). Finally, 4 weeks before receiving our second piece of furniture (which had already been delayed by a month), they called to inform us that their manufacturer had changed and they no longer knew what color of wood our furniture would be in (we had bought the two pieces intentionally because they matched). When we indicated that we would like to wait and see what color of wood the second piece had before changing or canceling our order, they said that because our first piece already arrived 4 weeks earlier (the deadline for returns is 4 weeks), they could not guarantee that we could return it - even though it was completely their fault that the pieces would no longer match. Poor business approach!