Enterprise Rent-A-Car - Kaiserslautern

Kaiserslautern Enterprise - I received great customer service and assistance throughout my experience with Micky!

We made a reservation for a car for an specific day and time. We got there and they didn't have ANY cars. We ended leaving the place in a ginormous and stinky cargo van. The vehicle smelled like fish and no deo killed that stink. They said they would call us when they have the car we reserved... Never called. We turned in the van next day and walked to a different car rental. We also reserved a cargo van a week later and when we got there, guesa what? No vans at all! By the time they called us, we already got the van with a different company. 🙄

I got a rental here today. I had a 12:00 appointment. I got lost on my way to the business and was walking so I was about 15 minutes late. The young lady working there greeted me and didn't even mention that I was late and that she was trying to close. She took my information, showed me around the car, and even took the time to switch the car interface to English for me. It wasn't until I was finished with her that I realized I caused her to stay about 25 minutes after closing. I apologized and she said it was no big deal and it happens all the time. I really appreciated her attitude and helpfulness. If I wouldn't have gotten this car, I would have been stranded in Kaiserslautern with no way to get to my TLA in Ramstein.

Predatory! Do NOT rent with this company! Their average rating is for a reason! We rented a blue Fiat Tipo for 10 days and used it purely to drive to our destination and back. It had not been cleaned when we picked it up and it smelled like wet dog--we accepted it anyway. MISTAKE #1. They took video of the car but we did not. MISTAKE #2. On our last day, we had to return it before they opened to catch our flight (even though we handed the keys to someone already there). MISTAKE #3. A few weeks later we received a bill for almost $1,000 claiming we scratched the car in multiple places (we only had soft bags) and another $40 cleaning fee because it "smelled like smoke". We don't smoke, nor did we go anywhere for it to pick up a smell. We requested the video they took and they just sent us pictures (no date/time stamp) in the report. We tried fighting it with Enterprise and they were useless. There is no way to challenge an overseas claim like this. Don't put yourself through the headache. If you choose to ignore the reviews, 1) Take pictures of everything, 2) don't accept a dirty car, 3) do not return outside of business hours. They use that opportunity to find anything they can charge you with that hasn't been caught and they know that most tourists won't be able to fight back.

Friendly and helpful staff