Map
Detailed Information
- Place Types Supermarket
- Address Rötelstraße 35, 74172 Neckarsulm, Germany
- Coordinate 49.1726098,9.2230985
- Website https://www.kaufland.de/impressum.html
- Rating 3
- Compound Code 56FF+26 Neckarsulm, Germany
Openning hours
- Monday 7:00 AM – 10:00 PM
- Tuesday 7:00 AM – 10:00 PM
- Wednesday 7:00 AM – 10:00 PM
- Thursday 7:00 AM – 10:00 PM
- Friday 7:00 AM – 10:00 PM
- Saturday 7:00 AM – 10:00 PM
- Sunday Closed
Photos
Reviews
Unfortunately, Kaufland's service is now poor. Sellers are almost never there and when you find someone, they have no idea where to find the goods. The employees are now more busy with constantly clearing everything so that neither customers nor employees can find the products. Especially in summer it is incredibly hot in the markets, especially in Cologne Niehl, well over 30 degrees and then you have to wait forever at the cash registers in the heat so that everything thaws. Goods on offer, i.e. standard range, are actually always sold out during the campaign week, you are almost always in front of empty shelves. Employees mainly wear masks on their chins. And the Kaufland customer hotline seems to have been defective for weeks, when there is a strange buzzing instead of a bell and then it's dead.
So customer service is written differently and is not available at the KAUFLAND group. From several calls to the headquarters, I know that customer service is steadily decreasing.
You probably no longer need it there. Fortunately, I can carry my money somewhere else than in this shit heap of business.
Everything installed and. Partly empty
At the entrance, the necessary corona protection measures are indicated.
BUT: at least 80% of Kaufland's own department stores only wear the mask over their mouths. Is that stupidity or do you want to knowingly infect customers? Outrageous!
At the Kaufland grill, the seller had no mouth-nose protection at all. Already criminal!
For some time, the service quality of Kaufland has decreased significantly. Characteristic is the fact that sound criticism, which also offers the chance to improve, is ignored. My suggestions have not been answered until today (apart from automated acknowledgments of receipt).
The staff in the stores takes up the criticism, but without noticeable improvements. By now, I associate Kaufland with long waiting times at the cash registers, empty shelves even with standard products and inadequate customer response management.
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