Hertz Autovermietung Landshut

TLDR they will charge for damages u didn't do. wish I read the reviews before. we drove a car for 6 hrs from here to Berlin (just stoped for gas once). you drop the car off way underground and a few cleaning attendants are there (no workers) and say "we will clean/check the car in for you". we dropped the keys in a drop box, and took a video all around the car. we got an email saying we had around 2000 pounds in damages to the car! In the pictures we were show 3 small surface level scratches- one to the rim, one to a door, and one UNDER the car. We were positive we didn't do the damage, as some looked like a rock could have scratched the car and were barely noticeable, and the one under the car, when we checked in the guy didn't even go below the car. they will try to get you for literally ANYTHING - stuff I would classify as normal wear and tear, and surely not 2000£. and the kicker is - we asked for full insurance. ( there was a language barrier) in North American that means that if anything happens you have a damage waiver and won't pay anything. In Germany that means you will pay 1,100£ if something happens. (apparently we didn't ask for "the SUPER full coverage, tf?) so we are paying 1,1000£ for a scratch beneath the car and on the rim - so minuscule you can't see it on the video we took (unless it just wasn't there and "damage" happened after we left)lawyer says its he said vs she said, you'll end up paying go somewhere else like enterprise.

Very friendly service and if you want to know something, everything is explained in a friendly manner

Get dirty vehicle and then get billed for a rockfall that was already but unfortunately not recognizable through a heavily concealed windshield. Nobody can be reached to clarify, I prefer to call the fraudulent renting from, sixt or others are all better as heart

I was given a car that didn't lock the trunk. absoulte cheek to ask for money!

vehicle confirmed via billiger-mietwagen.de for 160 €, in the end I was debited almost 600 € (two times the rental price for the vehicle was charged + deposit, which I did not get back). there is no response to complaints.