Map
Detailed Information
- Place Types Car dealer
- Address Ruhrdeich 130, 47059 Duisburg, Germany
- Coordinate 51.4429207,6.7573375
- Website http://fahnenbruck.net/
- Rating 4
- Compound Code CQV4+5W Duisburg, Germany
Openning hours
- Monday 7:45 AM – 6:30 PM
- Tuesday 7:45 AM – 6:30 PM
- Wednesday 7:45 AM – 6:30 PM
- Thursday 7:45 AM – 6:30 PM
- Friday 7:45 AM – 6:30 PM
- Saturday 8:00 AM – 2:00 PM
- Sunday Closed
Photos
Reviews
Just go to take some informations. Very helpfull and friendly
Top
Friendly employees and prompt help for my little light problem on my car - that's what I call service. Thank you!
I ordered a spare part / part for a Twingo 3 from this dealership about 2 weeks ago. When I placed the order, I pointed out to the parts service employee that I needed a certain item number. Then I was told that you can't search with that. He needs the VIN of the vehicle. I gave it to him and said directly, I do NOT need the switch that is installed in the vehicle, but a different one. I have said this to the employee several times! And the answer was always: Yes, I understand, with a speed limit where you can switch. Not just the limiter.
So I ordered this product because I was guaranteed it.
I should pay the price of about 35 euros directly. I did this with my debit card. I was only given the order after the payment. The next day I picked up the product and found out straight away that it was the wrong thing. I addressed this and asked that it be taken back as it does not correspond to what we agreed (picked up from the same person as ordered).
He then told me that spare parts cannot be exchanged and that it would not be his problem. He can only order the parts of the vehicle himself and that would have been agreed, I would never have said anything and could have read on the order that the exchange is excluded.
As already mentioned, I only received the order after payment. So after my consent to the contract. I see this as very insidious.
When I asked that this was all a misunderstanding and that there was a possibility to return the spare part in its original packaging, the employee answered no and just looked at me.
From that moment on he didn't want to communicate with me anymore and only answered yes and no or said nothing.
Unfortunately unprofessional and fraudulent when selling spare parts.
After numerous negative experiences with nearby Renault / Dacia car dealerships, I chose this house as an (inspection) workshop for my newcomer and the almost 30km journey was worth every meter! Friendly, competent and therefore inexpensive. Even with a vehicle not bought there you will be treated courteously. If the impression remains, my next new car will definitely be bought here.
Addendum 09/25/2020
With a day's distance from the action, I try to describe what I experienced yesterday in an objective manner. As a customer in this car dealership, you have to know your vehicle, including all the assemblies, so well that you don't "make it unclear"! I switched to a defective rearview mirror. It had an electrical problem and a hole in the housing cap. The hole was still there when I picked it up and I asked why this was so. I have to express myself clearly what I want, was the tenor. The fact that a customer would like to have the perforated housing part replaced when "changing the rear-view mirror" seems to be devoid of any imagination on the part of the service staff. End of the story: € 200 paid, electrics OK, hole still in the case and a lot of stupid comments on the way. And here I wanted to order a new car that day, unthinkable. The 2nd star in the rating remains, since such a failure would certainly not have happened with the service employee Mares, who has unfortunately left in the meantime, and it did not happen in his time.
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