Autohaus Hans Walter GmbH

Perfect!!!

Great service. Fair prices. Nothing is made pointless. I was there recently for the HU. The preliminary examination by the dealership was shown with a symbolic cent on the invoice. The repair of a switch in the door was also carried out super and inexpensively. There was a 50% discount on the part out of goodwill and the exchange was charged at € 9.50. Hats off, the customer is still king here. Good job! Keep it up.

As always, great service. Polite, courteous and competent. Very good support and orderly execution of orders. thank you

After a not so nice experience in the car dealership (for the sake of transparency, I left the text here at the end) I was contacted by the owner. He asked for clarification and we had a good conversation with the customer. I have therefore adjusted my rating because I was now able to talk to a customer - as one would wish. That is good service, although unfortunately not in the first instance. ------ Here is the text of the previous review: Since electromobility is also advancing in the "Smart City Gera" and the Renault Zoe seems to be a good entry-level model, I visited the Renault car dealership Walter. Once there, I asked a salesperson if they had a Renault Zoe on display. I was immediately told that electric cars were absolutely useless. Quote: "This is technology from 1920, and nobody was interested in it. We don't want that kind of junk. I'd rather sell you a Dacia, it's cheaper." So there was an intention to sell, but absolutely zero service concept. And the tone of voice with which I was addressed was very hostile. When I asked if leasing was also offered, the dam broke. I was immediately scolded that leasing was the very last thing: "We get the cars back after three years and then they are not for sale in the yard. No, we won't do that. You absolutely won't get that from us!" I could only apologize for my visit (!) And sadly left the dealership. I've really never seen anything like it. To be insulted as a customer, although sometimes only has general questions. Then I went to Hyundai and received fantastic advice, even though there was no electric vehicle in the yard. There was a lot of information and a very nice conversation. THIS is how customer service has to be, dear Renault Autohaus Walter team!

Absolutely rude staff. I got information by telephone about the service book for new cars, on the phone there was a lady after a short answer and another question I got to the answer that she now had no time to discuss the entire service with me. I still can't believe it was about a customer call and a new car sold! There you are certainly not in good hands as a customer. Unfortunately I have to put a star to be able to write this review!