Europcar Landau

Nice cars with Europcar Landau! Danke!

Had rented vehicles from this station several times in the fall and was always very satisfied with the service. The cars were clean (both inside and outside) and the return always went perfectly. If the rental was at very short notice and the desired class of car was not available, I got a call from the boss in good time and various solutions were offered, with always a suitable one.

I rent between 50 and 100 cars a year. Always with Europcar. Today I made up my mind to write a review for this station after several experiences. In my opinion, the woman who works in the station has never heard of customer service. She speaks to her clients, not just me, as if she were raising a child. Absolutely condescending and arrogant. For me it is unimaginable how this is possible in the long run with a renowned company like Europcar. As a long-standing business customer, I'm very disappointed here and still can't understand it.

The opening times are not exactly customer-friendly, but you know that in advance. What you don't know beforehand, however, is that the branch in Landau cancels your car at short notice and you can then see how you're doing. In addition, you get sloppy statements from the employee if it weren't for her problem, etc. In the future I will only book with the more competent competitors.

The station is in a "container", which is not pretty, but ok. But the service that is offered in this station is world class. Many other Europcar stations should take a look at this.