Beowein Versandhandel

Child-like behaviour. Repeat customer, ordering previously about 10 times from them so far. Latest delivery; two bottles broken on delivery, looks like someone opened the box. Not their fault, but not mine either. Seems reasonable to me simply to call them in the morning, and get the missing beers added by exception to my next order. This was the first challenge - they can’t split the crates of 20x beers. Strange – it’s pretty easy to separate them when I want to drink one. Second challenge, they gave a refund which was lower than the original cost of the beers broken. I corrected them and also asked them to calculate a portion of the shipping cost to get refunded too - a reasonable ask because the shipping to the UK is more expensive than the beer. That was too much for them to cope with. Their final response was along the lines of “…and please order the next time in a other shop.” I didn’t accept it, just for the one person that I dealt with on that day, maybe he had a bad day and I previously had good service from this company. Now some weeks later I wish to order another box of beer. My account is disabled. It fails to sign me in. But if I create a new account, everything is fine… so they did something to prevent my login. I decided to try and order without registering, worked great. 2 days later I receive a refund from them with no explanation. Probably someone in the office took my communication personally and cancelled the order! Only because I didn’t accept their wrong calculations….or maybe they don’t like the British people? I had no idea that it was possible for adults to behave in this way. Not sure if it’s the view of company, or one person that works there, but I can’t order the beer I like from Germany because of him/them.

I recently ordered some liqueur miniatures here, which are otherwise difficult to get, for a donation raffle. In the order form I mentioned the use and promptly a considerable support for the fundraising was in our package! Great action, thank you very much!

Beaujolais Primeur 2020 Charles Rousseau ordered, delivered, paid for and drunk - it's all very easy! All around super satisfied!

Extensive offer. Always my pleasure.

Here you get what you have always been looking for. And then the quick delivery in perfect packaging. I'm very satisfied, absolute recommendation.