NordWestBahn Kundencenter

3/9/2020 4:57 p.m. the train to Verden is delayed and then does not leave and throws all passengers out and then the announcement comes that the train will be canceled at 5:04 p.m. and you ask for an excuse, that is slowly no longer to be excused. It's always like that. The license should be withdrawn from northwest scrap. Better drive the car, the monthly pass is a waste of money at the club.

Watch out!!! If you call the number on you will not be forwarded but simply hung up. It costs 0.60 cents per phone call and I tried 5 times and hung up 5 times without anyone on the phone at all !! Just a rip off! I'm really mad. You offer a phone number where you have to pay the call yourself and in the end you can't even reach you ??? !!!!!!! What a cheek!

There are five people sitting in the small cubicle (distance?! In Corona times) and when you come in, you can't even pronounce it, you will be directed to the fact that you have to solve it online.

The train is almost never on time, if it drives at all. Breakdowns are standard and are neither displayed at the train station nor online. Those commuting professionally should not use the NWB under any circumstances.

Trains on the RS1 Verden - Farge line are always canceled at short notice without notice. The trains that run are often delayed and crowded. This is an unbearable condition, especially for commuters, with no prospect of improvement.