Fa.Heyne KG

These guys are legit life savers. If you locked yourself out of your house or apartment, call these guys. They’re the best.

The worst support ever, i really advise you to not deal with them. :(

A disaster. Order accepted, appointment agreed. Did not show up for the appointment. Call the company: we will contact you for a new appointment. Haven't heard anything since. Zero service, zero performance, zero trust.

Very helpful and extremely friendly, great service with really good value for money!

5 stars for the key 3 stars for the price 0 stars for protecting customers (Corona) 0 stars for non-smoking protection Today I had an ordered one (house key beard key with incisions / Chubb key) imitated. The costs seem a bit high to me at 24 euros. But I needed the key. I forgot my mask in the car and was approached by an employee. "You can't go in without a mask". I asked him why the 3 men are close here and don't wear a mask. Original sound: We are fitters. Oh, they're probably immune, or how? The people from the business in Gütersloh must have thought that too. When I go back to the sales room, the three men are still standing there. All without a mask. Even the gentleman at the checkout was not wearing a mask. The main thing is that the customer pulls a mask, or how? *** Of course, the customer should also be protected by wearing a mask in the sales room ***, especially where it is not possible to keep a distance in the shop due to the size. Especially when 3 mechanics are still in the entrance of the small shop. In addition, the gentlemen stood in the small shop and smoked the booth full. That was probably the reason why the men didn't wear masks. You can cough up and smoke the customer. One said that they have to insist because of the regulatory office because I wear a mask. Have no problem with that. But I hope that the regulatory office will come over and point the Heyen KG to the protection of non-smokers. Apparently there is also a need for training. Will definitely not go there again next time. Suggestions for improvement: 1) The employees of Keyne KG also wear a mask to protect customers 2) When a customer comes into the store, there should not be 3 employees in the sales room so that a distance can be maintained. 3) When a customer comes into the sales room, you don't stand in the shop and smoke the booth full. Heyne KG is invited to comment here.