Guett-Dern | Fachbetrieb f. Sicherheit, Alarmanlagen & Tresore Köln

FINGER WEG!!! I called the Schlüsseldienst service on a Saturday night because I got locked out of my flat. The guy arrived after almost one hour, when I had already managed to open the door otherwise. He told me I had to pay for the call anyway, since he made his way to my place, which was fine of course, because he lost his time. What he didn't tell me is that he decided to charge me for 2 HOURS of work that he never did since he did not even leave the car and I got a bill for 350 euros!!!! Of course I was not willing to pay, and I had to call them 6 times to ask for explanations and to ask for an honest price. At first, they said that I had to pay since the 2 hours were for the time he spent in the car, which was not true given that an- und abfahrt were also signed as separate voices. Then they told me to leave my number and they would call me back (which they never did). Finally, after more calls, I got the price only for the trip that was 100 euros. After 2 weeks, I was still waiting for the new Rechnung and had to call again an unpolite secretary that only told me to wait, since I was still in time for paying without additional fee. As conclusion, 2 days later I got the new bill + a fee because I did not pay in time!!! Short version: do not call them, they are absolutely dishonest and will try to make you pay 4-times the actual price. Plus, absolutely rude and incompetent.

Since I now live in the beautiful Black Forest, it is a bit more difficult for me to find reliable craftsmen for my condominium in Bonn. On the recommendation of the apartment manager Dittmann KG in Bonn, I turned to Guett-Dern - and was already impressed by the friendliness and helpfulness of Ms. Aileen Kluth. The subsequent correspondence with H. Detlef Wittling was also ok. The time until the work is carried out under Corana conditions as well. The price was already "ambitious". I can't comment on the quality of the workmanship because, as I said, I live far away and haven't seen it. Hence my suggestion, how it is partly other companies do: At least for distant clients, simply send a digital photo after the work has been completed, that would be very helpful.

Had a locksmith case with this company. Then I get unsolicited advertising sent to my work address (!) That you can google. I think I'm crazy.

Fast service on weekends. Key service waiting time less than 1 hour. No attempt to waste time or do unnecessary work. Good advice.

Top service, great accessibility, very nice employees. Always my pleasure. If you're looking for a craftsman who can do something, you've come to the right place.