dm-drogerie markt

Miserable customer service On Friday, August 21, 2020, goods worth 5.90 EUR were purchased. The cashier Ms.N. I was given EUR 11.00 so that I could get a 5 EUR note back. In cash, however, she only typed EUR 6.00 on the receipt. 24 ct. have now been returned to me, when I immediately asked where the 5 EUR note was change, she said that she had not received a 10 EUR note from me. But it can be proven that I only had this in my wallet because I received it shortly before and I didn't have any other note with me. She offered an immediate cash rush. However, the cash on hand was already in the red shortly after 12 noon. Even my overpaid 5 EUR could not fix the minus. After the store closed in the evening I called again to see if something had happened and another saleswoman already knew in detail what it was about. She said a minus at lunchtime would be normal and the 5 EUR were not a plus in the till. She in turn asked me to call the branch manager. I saved myself this today, because I find it impossible to have the cash in hand with customers, I neither have the time nor do I want to spend money on fuel and parking fees to do this to myself. But I know one thing, I won't go into this shop anymore. With this experience, I find it difficult to support local retailers. Customer service looks different! I am disappointed with DM.

My favorite place in the whole world 🤭 all employees are nice and I always find what I need.

Always well visited the DM. Everything neat and clean. The "ladies" are a bit spooky at times.

Always a bit full ... otherwise it's just a normal dm

You have a very good selection and the shop is very clean and nicely set up. I also think it's a great idea with the water dispenser because I often get thirsty when I'm in the city, then you can just have a drink and don't have to buy anything. The staff is also very nice and helpful.