Sixt

After delivering the vehicle outside of the opening hours, I was charged an additional cleaning fee of € 60. Because of dog hair in the car. I don't have dogs and I'm allergic to animals. No accommodation, Sixt "hairy" on the payment. Unfortunately there is no alternative in Bad Tölz. Customer service is different. So under no circumstances return the vehicle outside of opening hours and check everything.

Sixt advertises itself as the No. 1 car rental company in Germany. When I last rented, I was unfortunately convinced of the exact opposite. I booked the LWAR class about a month earlier through the ADAC service. When I rented Friday afternoon, I informed the employee on site that I needed more free KM, the 750 was not enough for me. The employee then informed me that this was not possible. I accepted that for the time being and took the vehicle key. Then about an hour or two later the first problem. My 530d station wagon shows: Please check / refill coolant. So I call Sixt and the hotline employee tells me to go to the next Sixt branch. Until then, everything is fine. So I drive to the Sixt branch and have the coolant refilled. In the evening I call the hotline due to the need for more KM. The first employee tells me that this would have been possible on site, but is now too late. There is nothing more she can do. I hang up and call again. The next employee listens to my problem again and books me the more KM. Why was that not so easy for the first two times? Didn't the employees feel like it? Didn't you know how to do it? You should think about the skills of the employees. Less stress in less than 24 hours. The next day we drove 250km to Nuremberg. 30KM before Nuremberg. Please check / top up coolant. So I drive to the next Sixt branch and ask them to look at the vehicle. Answer from the employee at BMW: The Sixt branch is not occupied, I have no people there. Goodbye. Then off to the main station in Nuremberg. The local staff was super friendly and accommodating. Finally a positive experience with Sixt. He exchanged the vehicle for me so that I can easily get back home. However, since he had no LWAR vehicle there, I had to be satisfied with a smaller vehicle class. I got a 530e limousine. Of course, this also consumed significantly more fuel than the diesel station wagon. So I asked if it was possible to get an LWAR diesel in a station near my home. The employee therefore wrote a short email to the Munich Central Station. Please let me know. Didn't, of course, like I expected. The almost 12 calls that day didn't help, of course. Day 2 is even more stressful. On day 3, I called Sixt a few more times and gave the stations in Munich a period of 30 minutes to contact me and tell me whether you had a LWAR class diesel vehicle or above. A station had registered and told me to come over please. As a goodwill exchange the 530e. I drive almost 45 minutes to Munich to find out I get a 540i station wagon. Which is the exact opposite of an economical diesel. Nobody wanted to reimburse me for the additional costs that arose because I had to go to a Sixt branch every day. Due to the significantly higher consumption of the gasoline engine, I naturally had additional costs. After the weekend had cost me so much nerves, I drive off and enjoy the last hours of my rent. When I returned the 540i, I thought that all the stress was over. Unfortunately, it wasn't over yet. In the return protocol it was said that I did not return the vehicle with full fuel. After 2 more phone calls it turned out that the on-site employee had "mistyped". If you don't feel fooled, I don't know what to do. It remains unclear whether I will ever rent a vehicle from Sixt again.