Directorate General of Passports

My passport was broken and I have already traveled I can conceive it again

They never answer the phone for such a small and crowded office

Very bad vip passport is paid you get delivery date 10 days later and when you have to pick it up the print will be damaged, it is assumed that if they ask for your number the least they can do is call the person, as if all that were not enough give a number for you to call to ask for information about when the printer arrives and they do not answer you and I mark it 20 times and they do not answer

Make sure you go to look for this service because Ami charged me to renew my passport more for the V.I.P spend 4,000 pesos. When I get there I'm waiting to do all my paperwork and they instantly tell me that the camera to shoot the photos is not working and then I ask how long has it not worked and they tell me one hour. Why do they charge? And more VIP if they know that they will not give the service that we are requesting. Please be aware before depositing money and I have heard that it has already been several times that this has happened, more than three.

Waoo well deserved the treatment provided by the public institutions of our country, because I tell him what happened, pay to get a new passport vip and then they charge me the money they tell me that the photo session does not work and I had to wait two days to solve this, he demands that my money be returned to me and the answer I got was that no refunds are made, I feel terrible, I feel cheated, because if they know that the camera system does not work, my God, why do they charge vip? , I feel so 😒 impotent. Do not pay your money in this place without noticing that everything is in order.