Europcar Car Rental Cuenca Airport

Europcar has fulfilled my needs as a customer. Rly good customer service. I lost my ID in the car, they found it and had it pretty fast in my hands again. Europcar is also really flexible when it comes to negotiating, they wanted me to be really comfortable. It was completely carefree to use their service, as they solved everything for me. I felt like they were taking care of me. Thank you!

This is the worst rental car experience I have ever had. Please take everyone else's warnings seriously and stay away. These people are crooks and will find anyway possible to charge you egregious amounts for things you didn't agree to pay for. As soon as you put down a deposit you will not see that ever again. Do yourself a favor and do whatever you can to not rent from here. Reply: You have my email already.... I've sent you follow-up messages that you haven't replied to....

I arrived to Cuenca, my born city so, me and my family decided to rent a car in Europcar. The employees are very efficient and friendly. They helped us to choose the perfect car for driving in mountains. Definitely I will come back over again. Thank you Europcar!

I had a great experience in Europcar Ecuador! The KIA RIO car was clean and almost new. Employees are nice, they gave me an Ecuador map, it helped a lot to me and my friends.

My credit card has car insurance, without a deductible and covers up to $75,000. Europcar requires an insane deposit of $10,000 but because I have this insurance I thought it was fine. They pretended to make an authorization and told me it was declined. I called Chase and Europcar made no such authorization. It’s a scam and you can see from the reviews something they commonly do. They extorted me for $300 for insurance, and also gave us a car in awful condition. They left the floor mats wet with oil and the mirrors so dirty you can’t see out of them.