Invaru OÜ Mustamäel

DON'T BUY HERE! I bought a mobility aid for my grandmother less than a year ago. The mobility aid started to CRACK. I took it back to the store as the warranty is 2 years. The store refused to fix it or help in any way. Do they think my grandmother could somehow break this thing herself??? Wild non-professionalism and no responsibility for their product!

I bought a trolley for my grandmother in this shop. It broke by the seam after a couple of months of normal use. When I brought it back as a warranty case. I was told that it is not the warranty case. How the weak weld is not a warranty? They told me that my grandmother probably overloaded the trolley and it broke. My grandmother is 65 kg in weight and the trolley is designed to hold up to 160 kg of load... The warranty was rejected, we were not offered to get the trolley fixed as well. I think that this is not proffesional and a poor customer service. I will write to the manufacturer and let them know about the bad service company the have business with.

Aweful customer service! Avoid these people!

Friendly and helpful staff, rarely any waiting line, clean, wheelchair friendly and a cheerful vibe from the workers

Ok.