FREMAP San Sebastián de los Reyes

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Today 01/22/2021 I had to go to the San Sebastián de los Reyes fremap due to a fall that I had working, when they are going to admit me with all my data it turns out that it does not work for them and that they cannot open a file and that since it is Friday afternoon until Monday they can no longer do anything that I go on Monday at 08:30 a.m., I tell them that ok if they can attend to me even so because I have a lot of pain and that the administrative procedures are carried out on Monday appropriate that they have to be done, Dr. Adriana attends me (quite an edge throughout the examination by the way) well, they attend to me (He did not even look at my face at any time) and she tells me that she cannot give me a prescription or anything no report because I could not open the file. That I go home and come back on Monday, with the pains that I had at that time, I tell her that I do that if I can take some medicine or something and she says that if I have ibuprofen at home that I take that, no She gives me no diagnosis, the nurse (very nice by the way) does the X-ray, I tell the nurse while she is doing the X-ray that if you can please make me a receipt even if it is by hand with the fremap stamp to justify that I have been here since my population is confined and I am out of my working hours (I only have proof of mobility for my work hours and I was already out of my hours) and he tells me that now we can comment on it to the Dr. Adriana and what does she do to me? When I do the X-ray I go back to the doctor's office and when we finish we comment on the issue of the receipt and she says No! Super edge Dr. Adriana who can not give me any proof that if they fine me to claim it when on Monday they can open the file in fremap and give a proof. I insist that even if it is, put it by hand and stamp it and give me your collegiate number to justify. Well, he has not given the wish, he has refused to give me his collegiate number and his answer is I repeat that they have not been able to open the file therefore there is no evidence that you have been here, he tells me that it is not its problem that the system does not work and that I have every right to make claims against it that I believe appropriate. The same Monday I will file a complaint in person against this doctor for her lack of education, poor treatment, little professionalism, for refusing to give me her collegiate number and a claim sheet. (It must be that since it was Friday afternoon, the doctor wanted to go home) HORRIBLE ATTENTION TO THE CLIENT FROM DOCTOR ADRIANA.

How they send you to priests without having to collect confirmation part, they wait for you all morning waiting ... 2 hours of waiting. It's aberrant even going through admission multiple times ...

They don't care how you are, what they want is to register you as soon as possible. I treat the patient terrible.

The 2 times I've had to go have treated me exceptionally. Unlike the mahadahonda fremap hospital, in this center the staff is super friendly and they don't have you waiting unnecessarily