J. Emilio Criado, S.L.

Last August in the Citroen C4 acquired in this dealership, my partner had a failure of the urea tank in the frame and he was forced to take it to the workshop. Concerned about the situation, we looked for information both on the Internet and experienced mechanics and discovered that this problem is frequent in many models of the brand, a fault that occurs at the factory and whose repair exceeds 1000 euros. When we deliver it, we make this circumstance known, a fact that they recognize and that at first they assume the cost at the expense of the final mechanical analysis of the problem. The problem is confirmed in the diagnosis and they change their position to take charge of the cost (1200 euros), pending the decision of Citroen Spain. 2 weeks with no answers after countless visits and calls with the added bonus of even being with a replacement car during this time. Given his passivity, we decided to make a direct claim to Citroen Spain. One more week and they decide to deny us help and information about the file, arguing that it is closed. The dealer informs us that it has been for not making the reviews in an official one, an incomprehensible decision when there is an EU regulation 461/2010 that protects the consumer and private workshops from unfair competition to be able to take it without losing warranty. Finally, as indicated previously, more than 20 days without the vehicle or the replacement and a treatment that left much to be desired due to its lack of interest and maintenance. both Mr. Isaias at the reception of the workshop and his manager. We regret to advise you to inform yourself properly before using such services and brand ...

Great deal,

For my part, they deserve the five stars especially by the person in charge of the reception, a kind and attentive man who explains things to you as they should be. Regarding the repairs made, they have always been successful and resolved with alacrity.

Wide exposure and good treatment of workers

Bad service and arrogance a disgusting after-sales service, I do not recommend it neither to buy nor to repair. Eye they sell defective vehicles from the Vigo factory in Pontevedra as new, that's why they give only 2 years of guarantee, from there the defects come out, like an unbearable clacla, like old bed springs, constant in the rear axle of my C4 GRAND PICASSO from 2017 that came out with 35,000 km after 2 years and 5 months and they have denied me the repair for not being under warranty at the Cantabria dealer where I bought it and paid in cash. Other defects such as the urea tank or anti-pollution system, in the Peugeot 308 of my work are also due to manufacturing defects. They refuse to repair them, neither the Cantabrian dealer, Autogomas Grupo Blendio nor Citroen Spain take charge of anything knowing that the defect is manufacturing, due to poor engineering design of the rear axle, being recognized by the brand and the fault is his, for you to pay breakdowns of more than a thousand euros, I do not recommend buying anything here, once the vehicle is paid if you get a breakdown you screw up after-sales service very, very bad Citroen una ka ka as a very disappointing brand. Citroen Spain customer service a scoundrel, I will never buy any vehicle of this brand again and currently I have 2 of which I regret, but you want problems after 2 years of use of the vehicle buy it from another brand that is not from CITROEN- PSA.