Valua Travel

We entrusted Valua the trip abroad to do the research project with the students of 4th ESO and, although it could not be done due to the state of alarm and the relevant closure of borders, we will continue to do so the response so effective that it safeguarded our rights. We emphasize the professionalism in the management in a really complex situation, the will to defend at all times our rights as clients and the support received throughout this process.

Always attentive! a close and decisive deal

If I could, I would give them one less star. I canceled my combined trip with them in March due to the state of alarm, and they told me that as it was my decision that they would not return anything. Being a trip organized by the institute, I also complained to them. Valua Travel S.L. it even refuses to pay back management fees. That is totally illegal. In a combined trip, you have a legal obligation to return 100% of the amount paid by the client, when there is a cancellation for extraordinary reasons. The recent legislation only allows for Covid-19 to be delayed in the return of those amounts that the agency has not yet received from its suppliers. Keeping management expenses is NOT COMPLYING WITH THE LAW. This is called a scam. I do not advise hiring such a company. I have proof of mails from March to July. I have a claim in the OCU and we will see if I do not have to go through the legal route, which is most likely.nnIn response to your answer:n1º As you can see, I am not the only review that values ​​them negatively. If you don't want to see it, you have a problem added to those I have already mentioned.n2º Either you don't even talk to each other, or you try to make us believe here that we haven't been talking to you and I from March to July. I have the emails at your disposal.n3º Since your legal department, if they have it, has not informed you, know that in the case of a combined trip, the end customer (families) can claim any of the organizers of said trip, that is, in this case , Valua Travel and the school. Therefore, do not diminish my rights as an end customer.n4th This is one more sample of how they drain the package and are not responsible.n5th And last, if they do not understand my claim or my comment, let someone with sufficient capacity to understand it read it.

An end-of-year trip was contracted, which was canceled due to the pandemic and € 103 of each person remained as paperwork.nBe careful if you hire this agency, it is not to be trusted

Very good treatment and attention for any questions we have had!