Nissan Grupo Marcos - Elda

I had been behind a trusted workshop for a long time, I always had the same problems and no one solved them for me: lack of punctuality, they never told me when my car would be available, budgets without detailing. They recommended that I go to a Nissan workshop to change my timing belt. At first I was skeptical but ... Not only did I not have the aforementioned problems but I also received an excellent After-Sales treatment, of real concern for me and to top it off they washed my car INSIDE and OUT !! Now it is my workshop, my father's and my brother's!

Very good personal attention

The very friendly reception girl took care of me right away and was very efficient.

All perfect

On 09/15/2020 I went to this workshop to change a part of the passenger airbag of my Nissan Note due to a safety campaign that the DGT notified me and in which it told me that said part was defective and could cause damage in the event that said airbag was activated, and that said change was totally free for me. Well, when I pick up my car they tell me that they have not only changed the part of the passenger airbag but that they have also changed the part of the driver's airbag. The truth is, I left quite happy that day since I didn't expect it to be the two pieces. Exactly 42 days go by when returning from work I notice that the airbag warning light flashes, which is why I notify the workshop of what is happening to me and they give me an appointment yesterday to tell me what this anomaly is due to. I still can't get over my amazement when the person who attended me calls me to tell me that I can now pick up the vehicle and that the airbag warning light is due to a fault in one of the parts that go inside the steering wheel and that the cable needs to be changed. spiral and a combined switch and that said repair amounts to € 211. Imagine the stupid face that one has when they give him such news. I tell the guy in the workshop that possibly this breakdown was due to a bad mounting of the steering wheel when they changed the airbag part, to which he replied that to change these parts you do not touch the steering wheel at all. As I am not knowledgeable in the matter, I tell him that I am going to consult it with an external mechanic and if he is not right I would return and ask them for a claim sheet. And so it has been, after my mechanic told me that if the steering wheel is disassembled to change said part of the airbag and that said failure will surely have occurred when mounting said steering wheel, possibly without bad faith, but that after all It is a fault that I did not have before and now I can not stop seeing the airbag warning light blink every time I take my car, and with the uncertainty and fear that if I had an accident right now, probably neither of the two airbags would activate. I would have liked that when I went to put the claim sheet, someone responsible had come out and made them understand that sometimes it is not worth losing a little reputation for € 211. Consumers can only claim and exercise our rights, and this is the same as always, a fight of the small against the large. Moral: David beat Goliath with a stone.