JOYERIA GRANA & ORO

I really like this jewelry, very attentive and professional

I took a watch to change the battery and I ended up with the broken strap, when I wear it in perfect condition. His answer was that sometimes when handling it it happens that if I wanted to they would hit me or if they couldn't change it but paying it They stuck it on me as if my niece (4 years old) had done it, they gave it to me without the screws on the lid, thank goodness I was embarrassed.

Good treatment and customer service, they care to find what you need and also have beautiful things.

Well located and very good display of articles. The saleswoman exceptional treatment. But: in a change of a watch battery, they perform a bad manipulation with the result of breaking the minute and hour hands. It can happen to all of us, but, ... supposedly the clock machine is replaced by a new one ..., so far so good, until we request a guarantee of the change of the machinery and the repair. Everything is drawback, everything is attacks, in a new two-year watch still under warranty, bought at the English Court. The owner is opposed to giving me what I am writing you down. What about that saying: "the customer is always right", this gentleman passes it through the Arc de Triomphe. Forced therefore I must move from my city to the town where he has the jewelry, not before without going through the Municipal Police Station. Since at first they did not give me a complaint book. With the action of the municipal police, when I get to the store they already have the sheet ready for me as I attached. With the watch removed, I will take it to the English Court for the watchmaker to verify that the machinery has been changed and if so, they will make it hermetic. Mr. D. Antonio Jordan, what a pity, with what it costs to start a business, your policy of running it. Too bad to have an exceptional saleswoman showing her face. I hope this review is constructive for you and your business and changes your treatment of clients.

Because it is a village store, the prices are a little high, they take advantage of it and people know it and that is why it goes to cities like Valdemoro or Aranjuez where you find things 20 or 30 € cheaper if we are talking about some brand bracelet some expensive watch or some choker