Sofás Valencia

First-day customer service-great. Later, when there is a problem - arrogant, they take you for a fool, they look for any cheap excuse not to solve it. Finishes of the sofa leave much to be desired, and the prices are not low ... Anyway, good luck to all who want to buy there.

Very disappointed, we bought a sofa in November and they still haven't told us when it will be delivered. I warned them that I am pregnant and that I needed the sofa as soon as possible to be for a new house totally to be furnished. In principle they delivered it in kings, well, it has not yet arrived or is expected. Of course no one gives you a date. Frankly, I do not recommend buying anything here, the post-sale service is non-existent and the empathy and professionalism leaves much to be desired ... I am seriously considering buying another sofa in a more serious store and canceling the one I had in charge of but I see that even in that they exist problems ... given my situation I can no longer be lying on the floor waiting for them to deliver it, the frustration and despair is enormous. I work in a factory and I know that the covid affects but it is not an excuse for these deadlines and this attention.

I put a star because I can't put a zero. Like you, my parents bought a sofa at the beginning of September, on the 1st, well as of today they don't know when they are going to bring it to them. They are longing every 15 days with one A different excuse every time, a widely used one is, the one who gives it to you calls you, don't worry ...nI also have to change my sofa and of course with this scenario I am not going to buy it there and we are very angry that of course we are going to ask for the money back, cancel the order and put the claims sheet even though it is useless.nYou are already warned ...

Good treatment by its staff, a large store with apparently good products. Waiting time for the delivery of the product of 60 working days, that is, in my opinion, an eternity and more when you have the need to have it as soon as possible.nIn my case, I made the reservation on September 2, 2020 and it will be delivered to me, according to a telephone call from the carrier on December 12 (notice two days in advance).nTAKE IT INTO ACCOUNT !!

21 minutes agonWe bought (ordered) a Dora model sofa with Chaise Longue in mid-Sep. 2020 at the Pinto store (Madrid). We were attended by a friendly young lady who knew what she was talking about, (as we all know this is not always the case), she resolved all the doubts that were not exactly few, and she advised us very correctly. It caught my attention that despite being alone in the store, she took her time with each customer, correctly and without haste, as I think it should be. He also warned us of the delay that deliveries were currently suffering. That instead of being 2 months it was easy for it to be something else. We must have been lucky because in about a month and a half, they took him home. Specifically at the beginning of November.nMy son received the sofa and the rest that was missing was fully paid after delivering the signal at the Pinto store, but when I got home I checked the sofa, checked the construction and as far as experience and knowledge go, I could see the excellent construction of said sofa, perhaps not so much because of the quality of the seams, which would give it a 9 out of 10, but because of the way it is built to be able to completely remove it for washing or changing the fabric, its completely modular and independent padding to avoid displacement of the padding, its zippers, of which, since we have only had it for a month, I have nothing to say, and also a couple of small problems: One of the backrests was a bit lower than the others, as if It lacked a bit of padding and then one of the 3 junction points between the chaise longue and the sofa was not attached. I took a photo, sent an email to the factory and in less than 24 hours, Julian, from customer service, contacted me by phone to solve both problems as soon as possible.nDue to a question of schedules, it took me several weeks to be able to meet them so that they could come to solve it but after 2 or 3 calls, (some of mine and some of them), we were finally able to make an appointment on a Saturday to come home to solve the problem.nThe same 2 people who came to deliver it were the ones who came to fix the little problem and when I say small, I know what I mean. They were correct, efficient and professional. In less than half an hour they solved the problem, telling me how they were going to solve it so that I was satisfied. That's how it went. The other problem I was with them in speaking again with Julian, customer service to remind him that he had to send me some filler to slightly increase one of the backs. In less than a week, a sizable bag of fiberfill arrived prepaid without having had time to call them again to remind them of the matter. There was also a bit of a delay in mailing the invoice, but it eventually came.nIn conclusion I have to say that Sofas Valencia are not the number one sofas nor are they the most expensive, but nevertheless, I have to say 3 things in their favor:nn1. They are made with head and it is a company full of professionals, which does not mean that they have a couple of small flaws as we all have, but nothing that cannot be solved.n2. The value for money of their sofas, despite having found 2 small flaws, is very high, perhaps one of the highest in this country. Be careful, let's not confuse QUALITY with QUALITY-PRICE ratio. Without less appreciating its quality in itself.n3. A company that takes responsibility for its failures and is consistent with it is a great company. Let's not forget that all this after-sales service was after we had fully paid for the sofa.nnThank you