21st Century DVD Rental

I declare that: Rent the company: Video 21 Century Local 13, Building Online 29660 Nueva Andalucia • 2 videos on Saturday April 19 to return them on Monday April 21 as he requires the rental agreement. • That on Monday, April 21 at 11.00 I wanted to hand them over to the saleswoman who had problems with the opening of the premises gate, so she yelled at me from the inside to deposit them in the mailbox that the premises It has on the outside. Thing I did and I retired. • That last Saturday, April 26, I approached at 6:00 pm to rent 3 new videos. When taking them to register the dependent (supposed owner) I indicated that I owed € 5 corresponding to a delay of return for the rented videos on April 21, claiming the Claimant to deliver them on Tuesday, April 22 with a day of delay. I indicated that this was not true and I explained what happened on Monday 21 to which he replied that what is in the computer is what is there and that it does not lie. When I asked for the complaint form, I indicated that I did not have it and that I should come on Monday 28 to fill it out at 12.00 (sheet attached) My complaint is that: • This case has happened to me on 2 other occasions and I had no evidence to allege otherwise, since the videos were rented by my children and they returned it, to my point of view in time. • That when renting the claimed one NEVER delivers a rental ticket, and • That the defendant never gives the receipt of the videos a delivery receipt, so it is very difficult to defend my innocence.