Concessionnaire Ford : Aix Automobiles

Ok

Deplorable service. After a mechanical breakdown on a regularly maintained vehicle, less than 60,000 km and 3 years old, our vehicle is repatriated to Ford Aubagne in mid July 2020. While Ford announces a pick-up on August 4. The hard weeks to go to work then begin. Tuesday August 4, the diagnosis finally falls but the workshop manager waits the next day to call the mechanical warranty organization subscribed to the purchase. We learn the next day that he is off again and must wait until Friday August 7 to hope for a return, because we insist. "Sorry, we'll have to wait until next week for him to take care of it on his return." Outraged and annoyed at not being considered, we negotiate a free loan vehicle. Phew. The month continues and we pick up the vehicle on August 19 when they shouted at us that we must come and pick it up and return the vehicle on loan. Sorry, it won't be until tomorrow. We must anticipate. Finally the return arrives, Madame feels literally taken down by the head of the workshop, income from arrest, who claims 200th for the loan vehicle after 2 weeks of delay inherent in Ford Aubagne! We have to take out the contract to leave without paying and hear ourselves say "ah these women". It is intolerable to be received in this way in a brand dealership. And, after all this time, the vehicle that arrived clean will, of course, not even be washed! All this for 590euros, and 15 days of delay to change a cardan shaft at 60,000 km. In addition to the 6 weeks of immobilization. Go to Renault you will be better received.

Already as a welcome you will be asked to pay a 15 € covid fee if you leave your vehicle. Nice commercial gesture. Then you expose your problem (seeing sos) and you are told that they are not technicians who in Marseille it will take 2 months of waiting. Then try at Vitrolle. Funny customer reception policy.

Very good dealer listening I recommend this one

Workshop too small, they are overwhelmed. Commercial management ... without conviction. But friendly and competent shop foreman and sellers