Banque Populaire Auvergne Rhône Alpes

Question? Is it the bank staff who reimburses the customer for hacking an account? That's the impression we got when we went to the agency this morning. We saw 2 people and both were very rude. Staff not at all dynamic and unfriendly. We had 4 different advisors on a year! How to be closer to the customer ...

I can say a big thank you to this bank thanks to its professionalism, responsiveness and support. If you have a real estate loan to make do not hesitate you will be followed. The deadlines that will be told to you at the time of the offer will be perfectly kept and it is rather rare nowadays. Only small negative point improve is the phone they have a little trouble answering. But otherwise for the rest nothing to say perfect

If you are looking for a quality of service, skills and availability, it is at the popular bank of Saint-Chamond that you will find. I went from agricultural credit and Boursorama to Banque Populaire, I do not regret this choice, I recommend 100%

Very disappointed with this bank after a car accident .It leaves the client in waiting it is the customer to run after the answers and spend his time calling a voice mail !. He does not assume responsibility for repairs It's been 3 months since I pay my insurance contributions I still do not have a vehicle. I am balanced with telephone service on telephone service. No one in their service is able to receive me or move. To open contracts car or even home is very easy but the slightest worry their services are catastrophic. Do not recommend at all.

Edit on 01/16/20 the bank changed my collaborator and I can say that I have never been better served in the bank than since Nicolas takes care of me ... you have to know how to say when it is good and bad ... So yesterday not satisfied today I am ... like what this frankly depends on the person who manages the relationship .... Not satisfied following credit redemption. Take care of nothing. 8 months after validation I am still in two banks with fees on the left and on the right ... Do not respond to emails ... ask to pass ... except that we work ... In short ... complicated. ..but they played the flute so that we go to their place .... A word of advice: stock market ... it avoids the costs and at least we know that nobody responds to emails .... and again .. ... The banks are too well seated on their golden cushion .... if I were so bad with customers I would be fired .... with the banks it is more complicated and they know it .....