Assurance Mutuelle des Motards

An insurance that does not take its toll, Everything is fine until the day there is a disaster, no listening of members, no respect of the customer. The advisers of the Tours agency have no decision-making power, when there is a problem, they send the ball back to the headquarters, after several months of struggle with them, the situation is still at a standstill. . Since I am insured elsewhere for my bike, I pay much less and I am better insured! FUY THESE THIEVES

In the event of a claim, TOTALLY NOT RESPONSIBLE, the Mutuelle des Motards refused the full coverage of the claim. The expert has previously agreed to the repairs. The garage has therefore committed ... In the end, I had the choice between recovering my bike and pay the sum of € 1600 or leave my bike at the garage! The agency of Tours like all the agencies, has no power of decision. His role is only that of an intermediary with the sinister service of their head office. It is therefore impossible to get in touch with the manager who manages the file. Moreover, this person takes refuge behind the "small lines" of the strict conditions of application. No flexibility, no room for maneuver, no recognition for the faithful motorcyclist since its inception, that I am and who has declared no disaster to date. For a Mutual that promotes human values, I look for them, like many bikers! No after sales service. Making contracts is no problem but managing a disaster afterwards is much more problematic. Insurance rates are high compared to other mutuals. The conditions of indemnification are very strict. So, read your contract well, ask as many questions as possible before you go home. Or better, FUYEZ! If you have nothing to ask, you can trust them. If you need them, go your way. For the same rates, with better compensation in case of disaster, April Moto, Maaf, AMV or Macif are very competitive and more competent.

Attractive price for young people and advise you!

Hello and thank you for your quick reply

After more than 6 years of loyalty, without any claims, without any unpaid, with several motorcycles. I suffered a theft on my bike, and thanks to social networks, it could be found. Major repairs at the body level, but fortunately for me the bike was not started. After confirmation of the work by the expert, 2 days before recovering my bike from the concession, the Mutuelle des Motards sends me a letter to tell me that it does not take charge of the flight because LE NEMAN was not fracture. After multiple raises with them, they do not want to know anything. Filing of complaints, witnesses, and especially validation of the work by the expert !!! They do not want to know anything! So if that's your case, especially burn your bike, or break the NEMAN, because honesty does not work in this situation. ESPECIALLY FOR THE GOOD OF YOUR BIKE AND YOU, ENSURE YOU ELSEWHERE !!!