Team T4 - AT4 & Jurababy

We are very satisfied: we have placed an order on the website with the withdrawal from the warehouse (free delivery + reduction). The deadlines were respected, the furniture corresponds to the description. We would like to emphasize the quality, friendliness and responsiveness of the team and more precisely of the customer service following a reversed part (it happens), it was delivered to us by hand two working days following our email. Very pleasantly surprised, thank you again :)

I want to share my AT4 experience. Order placed on August 5, 2020. The deadlines are respected even if I had my order in 2 times. I ordered a convertible carousel bed, a drawer and a changing table. Customer service is fairly quick and responsive. I am quite surprised by the comments because the customer service seemed to me to be really transparent and was always able to find a solution to the problems. Because yes there were a few minor problems. I just advise you on delivery to unpack and assemble your furniture in order to be within the claim deadlines (14 days). The furniture is made in Hungary and another country, assembled in France. There is a lot of hole because it is indeed an evolutionary bed (I bought mini white stickers to hide). The handles arrived with color defects but the after-sales service sent us new handles free of charge. The drawer does not fit under the bed with the wheels provided, we bought the smallest wheels from brico depot and a handle and you're done. I even had a commercial gesture for this inconvenience. If you have any concerns, I invite you to write by email and wait. We finalized the room (expected handle) at the beginning of November for an order placed at the beginning of August. But the room could welcome baby without worry. I recommend AT4 for the quality / price ratio as well as the professionalism of the after-sales service. The only negative point is the instructions and the distribution of the screws I think there is a clear improvement to the top. Thank you

Please note that the At4 company has an unskilled after-sales service, after having bought a changing table and that I have not unpacked, the company refuses to cover the return costs on the pretext that they are a small company and that he cannot pay the fees !!! Unbelievable!! A joke, really not serious this company !! And also the package arrived all distorted and torn, I advise you not to buy from them !! I am going to alert certain site with my comments so that customers know.

Call today for quality service, unpleasant reception, signs coming from Bosnia and I am told that they do not test, that it is based on certifications of these companies from the east and that it does not interest them to do tests to check if the amount of formaldehyde is correct! To finish the person on the phone tells me that given the low prices, we can not have everything !!!!! Inadmissible, business little serious! Nothing is 100% French !!

Compliant product and fast delivery!