Pharmacie Bornand-Rochet

Failing to put zero I put 1. According to the legal notices, the ROCHET family pharmacy group owns the Boticinal Power Santé website. I made an order on this site on 21.04, on 24.04 I am told of a delay (not abnormal in this period), today on 30.04 I look at my account to see where my order is and surprise I realize that it was canceled outright without my being informed! I call the number for an explanation, a chick who speaks like a little juggy robot (platform?) Answers me and can not give me more details just that I will not pay the order that the money has been returned . And no, they debited a part, that is 25.97 €! So when are they planning to return them to me? She hangs up on me when I explain that I am not happy. Basically I do not have an order, I paid and my money was withheld for 9 days, I did not try to order elsewhere (for 9 days) thinking of being delivered since when I ordered all the products were available! Result no hydroalcoholic gel! Easy to pretend to have inventory. Limit dishonesty. All the other sites I had visited clearly mentioned that they were out of stock or were retaining the product once the order had been paid. I will return to work without hydroalcoholic gel because of the irresponsibility and incompetence of this site and the people who work there. Where is the ethics of a pharmacy they can explain to me? Is making profit all that is good? Playing with people's health ultimately. The worst part is that I made another order for someone from my family (who does not have internet) on the same site with the same products, before my order was canceled, and again everything was available. . And rebelote we take the order without having the products. I am told that the order will be delayed and finally it will be canceled. Funny procedures for people supposed to be a doctor of pharmacy with an ethics. I can only encourage all those who read this notice not to order on this site. I specify that I had ordered other products and nothing has been delivered! An online sales site is not a drive where the products are not necessarily available but replaced. When we sell on the net we agree to deliver. I can only wish for the bankruptcy of this untrustworthy site in my opinion. The current period is stressful enough for everyone for some to take advantage of it to make a profit and I don't care about customers thinking that they will sell anyway. This is also where we will see the profiteering pharmacists and others. A word to the wise ...

The hours are not good, the pharmacy closes at 8 p.m.

Merchants not health professionals!