Immo de France Nanterre

Correct

Less 5 stars. Flee, they are real crooks with enormous incompetence. They do not respond to requests or complaints from their tenants, charge fees that increase each year without doing the necessary in return, and in addition, when they deign to answer you by phone, it is insolently. Miss VAIRO oversteps her rights and takes advantage of her little power to disrespect the tenants by even attacking them personally, unrelated to the problem stated. It is more than a lack of professionalism, it is defamatory accusations on the private life and an attack on the integrity of the person. You have to change profession madam, customer contact is absolutely not for you !!! This person has been working for Immo de France for more than 10 years and no one has realized his incompetence and deviances with respect to the client, which further damage the image of the client. 'business (it would be enough just to do telephone tapping to understand). And when one complains about his behavior to his superiors, no response is obtained, despite telephone calls and registered mail with acknowledgment of receipt addressed to Ms. BOMPAY from the Paris agency, who was presented to me as the assistant. of management. Attention, worse, if you come into conflict with it, it charges you fiercely for the slightest speck of dust during the inventory of fixtures of the exit (even if you return a good in very good condition and clean) or it tries to invoice you for the paintings when you have been on the premises for more than 10 years (normal wear and tear). She then sends you to court if you do not agree with this, under cover of her hierarchy, with an exorbitant invoice to pay (more than 2400 € for me with in addition retention of the deposit !!!!) , all this on the basis of quotes and not invoices, most of the time not even being carried out for the next occupant. This is how Immo de France is making money unduly on the backs of its tenants, good commercial policy !!! And your comment below is useless, don't pretend to hear what I have to say ...

1 star because impossible to put less. Experience from 2015 to 2020. Trustee service below everything: management on the verge of fraud, you have to restart 100 times to get answers that are not even clear. The slightest repair takes ages (2 years to repair 3 vandalized doors, 5 years to confirm the origin of a leak). Claims management is calamitous (they are even wrong in the insurance to seize!). The accountant is very professional, unfortunately she cannot catch up with the delays and professional faults of other stakeholders. Finally, the language of the boss of the agency is bordering on insulting his letters. Notice to the "moderator": the above facts are supported by written evidence that I hold at your disposal.

Incompetent rental manager the manager even verot disrespectful to all tenants

The previous comments are true. That said in physical contact everything was perfect, I could have visibility on my problem and I thank my interlocutors. Obviously the employees have a (big) workload.