Swarovski Mulhouse

Unfriendly saleswoman (long brown hair), even "haughty". I urge you to change your salesperson. Little politeness: neither hello nor goodbye. I do not recommend this Swarovski at all! To be avoided, if you wish not to be despised!

Disappointing experience! Before confinement, I remove earrings (having been offered by my spouse) less than 1 and a half years ago, therefore, I benefit from a guarantee. On Thursday, December 3, a saleswoman calls me to tell me that the buckles have arrived (without additional information). My father, being on the move in Mulhouse, collects the earrings. The unpleasant saleswoman explains to her that the earrings could not be repaired. Therefore, I call the store and the saleswoman explains to me that the jewel has lost more than 10 small crystals and that it "costs" too much for the firm to repair them. While Swarovski jewelry is not cheap, for the price one expects another quality ... Today Thursday, December 10, passing through Mulhouse, I go to the store and the saleswoman explains to me again that it is too expensive to change my jewel, and that they cannot exchange them, because it is an old collection. It is therefore totally IMPOSSIBLE to recover the loops as they were offered to me. However, I am offered a credit, except that I care about his earrings. Company policy shows that these are "Passage Jewels" that cannot be repaired, because changing more than 10 crystals is too expensive. If you want to buy a piece of jewelry for life, avoid this firm. In view of the environmental situation, I advise you to ban this type of business; little repair possible and an incentive to overconsumption ... At the same time, an unfriendly and rather imprecise saleswoman. When my father collected the earrings, he also noticed the lack of professionalism of this same saleswoman. The saleswoman "advised" me to manage to find another pair on the Internet. However, for that price, we expect the salesperson to guide us a minimum. I advise against this store and this company.

unfriendly saleswomen, not accommodating at all. For an exchange request whose date has passed by 5 days, no flexibility. Cold dialogues.

Very pretty and professional sales assistants. The young manager is very kind and has a serious and unfailing kindness, customer service is impeccable.

A warm and welcoming welcome from the saleswoman Gözde. Concerned about my purchases, she invested herself in finding and ordering my jewelry. It is with great pleasure that I will remain a customer at Swaroski Mulhouse in the presence of the saleswoman.