ALTIBUS.COM

I wish I had read these reviews prior to booking. My experience was the same as most of these reviewers. I arrived at Geneva airport, luckily several hours before my bus departed. Despite the massive amount of time, I was unable to find out which bus to catch or where it would pick me up. I had to nervously loiter around all of the bus ranks and luckily I ran into some other passengers who were also looking for Altibus. We managed to find a very surly bus driver who eventually admitted that he was driving to our destination. Things were even worse on the way back. I knew that it would be tricky to find the bus, so once again I called Altibus to make sure I was waiting in the right spot. They confirmed that I was. I then asked them if the bus was on time, but they said they had no way of knowing that. I called later and they said the bus had been cancelled. I called a third time and they said they'd made a mistake, and that the bus had already left but from a different location. I ended up spending over EUR 300 to get a taxi back to the airport. They gave the same lame excuse they've given here - that they are "just a booking company" and they can't tell you what your bus will look like, where it will meet you, or when it will arrive and depart. In other words, they will sell you a ticket on a bus but they won't tell you how, where or when you could find that bus. Good luck with that! I speak reasonable French, I was early and I stayed in touch with them by telephone but this makes no difference. The company should be closed down.

Rude personal on the bus from Tignes, does not speak any English at all. Company should have considered to hire people with at least basic language on the routes where a lot of international tourists. We have been extortionate to pay 11.50 for no valid reason otherwise we would miss the train home.

Left stranded twice in 10 years. Phone number straight to ansaphone. Nobody to assist bus driver lied on both occasions. When I tracked down someone on the phone I was told there was nothing she could do. I had to find my own way from Tignes to Geneva. I would never use this service again as its not worth the risk of being stranded. I now use Snowdrone. Slightly more expensive but worth it for reliability.

Absolutely terrible. USE A DIFFERENT BUS SERVICE! I booked a bus for my outbound transfer (chambery airport to st Martin de Belleville) - we couldn't find the bus at the airport, no airport staff has heard of altibus?! For our return transfer a week later - we waited in exactly the right place from ten minutes before our bus was due but it did not arrive to pick us up. When I called altibus I was told we hadn't been waiting in the right place (which was absolutely not true!) and that the bus was already in moutiers. We had no help to arrange alternative transport and we're just left stranded on the side of the road (I was in the early stages of pregnancy and feeling very unwell). I wrote two altibus two weeks ago to complain and I've not had any response at all. TERRIBLE CUSTOMER SERVICE. I do not recommend at all. There are so many reviews similar to mine!

Website is a nightmare to use ! It kept showing coding errors at checkout without explaining what was the issue. In addition there was a change required in the valley which was never mentioned during the booking process nor on the ticket. And at the airport there are no indication of which bus to take and where, we had to queue for 30min and almost miss the bus to ask staff for indication. It is the second year I am using this service and both experiences have been terrible. I won't give it a third try!