Pôle Emploi

Bad bad et re bad

I don’t understand that we cannot reach our advisers directly by phone, it’s the easiest and quickest way to exchange. There no you call anzin job center, it hangs up and sends you back to a very heavy server at 3949 where you have to listen to the menu for 15 min then you are told that your waiting time is 15 min so that in the end you fall on X who is absolutely not your advisor and who has never heard of you. Super "personalized support". It is distressing and maddening as they join us as they want but we absolutely do not, on the contrary.

I moderate my comments because my advisor is really very good and manages her files very well as well as her colleague, but some are not very understanding

Very good welcome and very knowledgeable

Some advisers are clumsy, indifferent, mean and obnoxious, and do not always follow their own internal rules about respecting the lives of others. This is the antithesis of a good common understanding, the job center is doing worse than good, no interest.