Banque Populaire Auvergne Rhône Alpes

After many years with the same advisor we have for some time Mr. Viviand, he is very professional, very available, I highly recommend him.

After 10 years of advisers as incompetent as passengers, I try to call back my new adviser since Monday, January 6 ... to revive requests made to his predecessor, renegotiating kind of mortgage, since May 2019 ... in short. Hope brings life, it seems.

Shame, too bad, because you lose customers because of your incompetence. Employees who do not respect customers, services that you can not respect. Modernization of the devices? What? You laugh ? Your machines are out of service every other day. I do not know if the image of BP is general at home (I do not think so), but you will lose a business client because you do not know how to do your job, or at least apologize for your services and employees " out of order"

Bank that allows itself to change 2 hours before an appointment, loan rate conditions defined a month earlier. I am divided between the incompetence and the total lack of respect of these people. What is certain is that they have delayed the signing as much as possible by betting on the fall of the CHF, which unfortunately has gone up. Of course, we also appreciated having to ask half a day to lose it. Thank you for making us waste our time! Fortunately, other banks are better than this one!

No respect .... it goes for months without replying to your emails, you change your advisor without notifying you. 30 years of loyalty to the popular bank and no.consideration. More than disappointed!