Docteur Mourin Matthieu

Very good doctor Listening

On the website yellow pages in consultation, it is marked some availability, when I call and I said it's for my first time, I'm told there is no availability for a new patient! Outside I do not ask to be a new patient but just one consultation because my doctor is not available! Well, no, we'll have to wait. The excuse: he is overwhelmed by his current patients, despite that there is plenty of availability posted on the agenda (well for those who know him) A shame. We will have to review ethics.

The secretary sends me to walk (the doctor does not take new patients) without even asking why I call. I am diabetic and I have just moved to the neighborhood: I ask him if I have to call all the doctors in the area until I find someone who wants to take care of me, no answer .. .

Telephone contact: A young doctor who does not know how to handle the pressure of an appointment surging and who describes the surplus of patients as "a chore" (I repeat his expression). Go your way because in case of emergency or epidemic (large flow of patients), it will not rely on any empathy on his part (even for a child). His colleague on the ground floor should give him some relationship advice. This is the new generation of doctor ....

Doctor, it would be useful to offer telephone reception courses to your secretary. It might be less unpleasant !!!