Vertbaudet

I went to the checkout to pick up an item ordered in the same store more than a week ago. Because there was no longer my daughter's size. The saleswoman is present today. did not even deign to listen to my wishes and went to collect the parcel at the back of the store. When handing over my package I was barely able to make him understand that I wanted to check that the model goes to my daughter that she planted me there by making me understand that I had to go back to my internet account to get a refund and to issue a return slip to take my package. . . My question is as follows, since when would it take to go online to get a refund for an item purchased in cash in a store. This question is addressed to management. Are your salespersons understaffed they have such an extra workload that they cannot even take the time to listen and inform the customer where it would be a question of people?

I come to return two items bought in another Verbaudet store in Ile de France, they refuse to take them from me because "we do not sell this item in store". Result I must return to the right store. Kindness to review

Despite very bad opinions, I was shocked by the irreproachable reception of the saleswomen who were smiling. A counselor helped me by showing me different stroller models and helped me buy my future stroller and advised me very well for the rest of my maternity purchases. I highly recommend this store!

Poorly organized store despite a reopening just 1 month ago ... Widowers are very unmotivated and interested in customers ... Too bad for a store dedicated to early childhood where softness and advice should be the first qualities of staff. Perhaps they are simply not numerous enough, given the time spent waiting in a 20min box ... at the supermarket it goes almost faster. Disappointed!

Return impossible in the Mondial Relay then return in store tjs no refund !!