AXA Assurance DESMARS PROSPER HILLAIREAU

Friendly agency nice employees is listening.

Customer service deplorable. Disaster management services are decentralized, which dehumanizes the relationship and takes away all power from the agency since January 1, 2019. We face hotlines that follow procedures and do not know how to handle particular cases. When luckily contact with the agency Prosper it is always overwhelmed, late on the mails. Excluding each incident is particular and requires special attention. Finally a bank with a real and available adviser, turns out to be a more accessible insurer whose wealth management is the heart of business.