Direct Artisans

Quick and efficient opening of the slammed door (we were locked out) and barrel change with a securiser barrel that can be opened from both sides in less than 30 minutes.

Fast and reliable company, this locksmith was sent by my insurance to replace my lock following my theft of a handbag. Respond quickly, within the hour, good quality equipment and friendly staff. Thanks to Direct Artisans for their advice to prevent break-ins.

That a company takes advantage of people's trust is a scandal: I call for a wc problem by indicating that I will need an intervention during the week. The person on the phone tells me that it is possible in the afternoon. My wife receives the craftsman. 150 euros to pay for diagnosis and travel. In itself, I have nothing against. If it had been announced to me by telephone. However, this was not the case as provided for by law. The person refuses to leave if he is not paid. The intervention is therefore carried out on the basis of the (salted) estimate made on site. When I get home in the evening, I look at the quote plus 25% for the workforce for an emergency when I had not asked for an emergency intervention on the phone. Double trouble. I call in the evening to find a solution. I am sent to walk with contempt but I am given an address for complaints. To date, that is to say 1 month later, the claims department, although relaunched, has not followed up (no response).