Etablissements Roncajoli

Thank you for your professionalism, I will not hesitate to call you in the event of a new failure. You were awesome.

I share my feedback as factually as possible: - My referent contact, very professional, disappeared overnight without transferring our file to a colleague. - Work began two and a half months after sending a deposit after numerous reminders. - The coordination of the site was terrible, no longer having a referent, and we had to relaunch the company permanently. - We wanted to replace a shower tray and its removal caused a lot of breakage on the door and the existing tiles. But I pass on this point, admitting that this part was not easy. - The gaskets put in place on the receiver were very poorly made and, after a registered letter, another worker had to come back to redo everything. After three months of use I had to redo the leaky gaskets myself again ... - We had requested to replace the gaskets on the shower door but the reference could never be found. - And finally, during the first phase of the work, we had to lend tools to the workers and they left with ...

I usually never leave a review on google. After the few days of anxiety that I have just experienced, I believe that more than ever community mutual aid and word of mouth take on their full meaning. I called on this company because it is the only one in the area able to maintain and understand the auer boiler system installed in my house. First call to the boss, Monday nice gentleman who comes during the day to "see". After a courtesy visit which barely lasted a few minutes, he promised me a visit to a technician during the week to look at the boiler before signing a maintenance contract. No news. I restart Friday noon, the secretary calls me to give me an emergency appointment the following Monday between 1 p.m. and 2 p.m. specifying that any hour started is due, I believe she repeated it twice. Monday, I put down my morning to receive the technician, the latter arrives at 5 p.m. !! Beginning of the intervention by I will not have time to look at everything because I am behind on my schedule, and I am not able to tell you whether or not we can take care of your boiler. will send someone competent. This gentleman therefore dismantled my 3-way valve, mount the motor upside down, which either heats the house or the pool, explaining to me that the problem came from this inversion, remove the slope which allowed the condensant to be recovered. from the fireplace. So from a small leak of a few milliliters per 48 hours (not even need to clean) of the condensate (because the drain pipe blocked) we went to liters outside (the slope being removed) therefore swimming pool in the garage every 3 hours . I text the boss who doesn't call me back. I call him he promises me a return in the day. Well, no news since then. It's been a week. So cost of the operation 125 € cashed no follow-up, no reminder and I had to call a serious plumber to repair my blocked pipe and put the valve and the motor back in the right place. have read to the end, to flee!

Cancel an appointment 15 min, before it takes place ... on the pretext that the company would no longer be available as quickly as specified when making the appointment. Cancellation, without even proposing a date. Finally requested and therefore obtained, for an intervention 3 months later than expected but impossible to accept. When will there be entrepreneurs who will know how to pick up their phone themselves, without going through their secretary, and keep their commitments? Enough, not to entrust a site to this company putting you in front of a fait accompli.

Good service, competent team. I recommend them without hesitation.