Selectour - Elsewhere Travel

Friendliness, thoroughness, follow-up of files. Agency at the top, for 7 years that we are customers.

No one avoided my invoiced 300 euro fees for a cancellation due to the covid and modification of the trip, no justification given and the fees do not even correspond to our signed contract no explanation either. no first and last time I go to Selectour In response to your message below I want to tell you that I have no problem with the staff of the Nyons agency, who apply the instructions given to them like any employee but with the restraint of the company selectour on the advance of my trip. Already I have never received any proof or explanation other than those you announce in your message, whereas in our signed contract it is clearly indicated in the paragraph of cancellation fees "cancellation fees 40 days before departure 150 € administration fees + insurance ". Not having taken out insurance, I should have only 150 € of expenses except that Selectour took us 300 € of file for a single trip. For me there is only one file. It is not written by a traveler or else it is a question of the suptility of selectour contracts or puns which makes me even less want to pass by selectour. Moreover it is true that you spoke to me about report but not about the reimbursement after the 18 months a non negligible detail. Except that in the order of which you speak there is a small detail that you have not announced is that you could give us a credit and that it would be refundable free of charge after 18 months, another non-negligible detail. Charges could have been waived by selectour as our flight dates were changed. You conscientiously applied them for a cancellation due to covid and for which you were told that if we would recover our advance free of charge we would resume our trip to your home since you were unable to confirm whether we could have left traveling in a year.

good advice

Super pro

Excellent welcome and advice