BNP Paribas - Lyon Gerland Debourg

At first I was very surprised to find that a bank branch could be so badly rated by clients. Then I went to the BNP Paribas agency in Lyon Gerland and I understood ...

I have been a customer for more than 15 years in this bank everything is going well never had any problems but since the change .. incompetent staff 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Hello Super bank the director is as competent as the former director of this bank it's been a while since I am at this bank and I intend to stay there I never had a problem at least the advisers were always listening ready to find solutions there director cuts in 4 to welcome respond to resolve any problems even when there is an understaffing she does not forget to call back and remains reachable at all times very good customer relationship

The hours are deceptive: the bank is only open in the morning and in the afternoon only by appointment. Not really in tune with customers.

Agency to flee, we disturb them more than anything else at the reception, the manager expresses herself in too familiar a way towards clients. I am seriously considering changing banks because they are unbearable and speak badly to customers! Too bad we can't put 0! Ps: The bnp should provide customer relationship training to its advisers!