Carsat Rhône-Alpes Agence Service Social

20 minutes waiting on the phone so that at the end the lady hangs up to me when I ask him to wait 30 seconds time to find information! review your sense of customer service and especially your education, if your parents will not learn the respect we will teach you! You are not worth even a star band of poorly educated!

Despite many phone calls, sending of supporting documents requested on several occasions. since June 2018 I have not received my pension ... I worked in France but I live in Italy ... what can I do to solve my problem. ...

Having recently retired, I had the opportunity to go to the carsat many times, the last time it was the day before yesterday, a single person at the reception, and almost an hour of waiting, as often, a public not very smiling, (one of them did not stop beating while grumbling, he came to sit three times next to me, hoping perhaps that I was going to bounce on his rattling. ) I thank the person at the reception (and all those who have welcomed me so far) who gave me the information needed to advance my file. I have seen that, as often, people who come with a problem to solve, reason only in terms of rights and rarely in terms of duty, values ​​that seem to me inseparable. "Happiness is to be able to always be pleasantly received ..."

Absolutely unacceptable !!! Nobody on the phone for hours, days, weeks ..., no one answers the registered mail, the address indicated no longer exists ... Hello? Where is the driver ??? An informed customer (because we should be considered as customers), is a customer who no longer calls, who no longer writes and who is "happy" with his public service. What is difficult to understand? Mr Pilot, give the service you would like to receive simply. As a bonus you will de-clutter your services and your employees will stop being insulted by the disgruntled, it's better no, and in addition you will save money? Of course the star is not deserved, it is Google that imposes.

Home deplorable. Very difficult to join. Very difficult to solve a problem because unable to explain directly to an interlocutor whether by mail or phone. Service below everything