SMERRA - Les Quais

SMERRA never answers the phone, whether on their physical site in Lyon 7ème, whether on the number available for requests. I ESPECIALLY NOT RECOMMEND. I have never been 18 min on hold for a call that never ended (while my estimated wait time was less than 3 min) on a (mutual) service that I pay for.

I regret having to give a star anyway for such a service! Very quick to collect your money. Too much too long to even ever pay you back. In addition to not complying with the law, they always try to complicate the procedure in order to tire you and discourage you from following the process. They deliver a certificate with a lot of errors. Trouble? Please contact the number given, which is surcharged in the letter. And the waiting time? Hello dear customers! To flee completely. Shift on 01/03/2020 Indeed, very warm during your visit to register for their insurance. Even more effective at cashing your check. Then once you want to terminate a contract, even well in accordance with the article the law so no need for supporting documents if the contract already lasts more than a year, they will try to ask you such and such document, etc. If you cite the law, they ask you to pay the premiums with threat of legal action. To better explain, we have already paid two checks for two full years and for the salaried option, therefore much more expensive than that for students. Considering huge errors in the certificate given, for example insurance for student option among others, not in accordance with the tariff, with the selected choices, I communicated to them the wish to terminate the contract with them, when we moved to another accommodation. There they send us letters asking for premiums for our new accommodation and not wanting to refund the rest of the premiums for our old accommodation. By reading the attached photo, you can better understand the situation and avoid falling into the same trap. There totally illogical and mind-blowing, I quote their letter "Our guarantee is purely and simply suspended without any other formality, without exempting you from paying the premiums claimed. In addition, in the event of a claim, our Company would not be held to any guarantee" See right away that it is not giving at all but rather you who pay and they who collect without any responsibility on their part. I'll let you see things and decide whether to go to them or not ... Thank you sincerely for their service . Customers trapped

sometimes there are good agents who are welcoming and answer my questions with patience, sometimes no, you must really be lucky

Great place, with vitality card terminal, free newspapers, calendars at the beginning of the year, brochures, a computer station, and two wickets with a very nice staff but the wait is often long!

Mutual insurance contract at very bad price and scam. Attention 100% on the contract does not mean that you are reimbursed. They took the price off google my business to limit calls. Choose the other fund ....