Agence UCPA de Lyon

An incredible team, available and very attentive, which in these particular times solved a complicated situation by answering all my questions and all my expectations, very very quickly. A big thank-you !

I had great difficulty in resolving a reservation cancellation problem via the mail or switchboard service. The physical agency allowed me to solve the problem very effectively and with a real sense of the customer: do not go through the internet, go to an agency: it's the same price!

Total cancellation insurance scam, three months we sent the documents and still no refunds, no one could be reached. Is it part of the business plan to take insurance and never pay back? This is really dishonest!

A great school with full educational and technical support, an exceptional team

My trip to was canceled. I wish to contact the agency from the start but no response. Non-existent and therefore incompetent customer service. The cancellation of my trip is due to the lack of professionals and not to the "covid 19" as indicated in the only email received, that of cancellation. I give him one last chance to catch up otherwise I would have to confirm that this agency has no respect, no customer service and steals the money. Waiting for an answer...