Combe Furniture, Le Pontet

Reception and sales at the top. By cons after it is not the same thing, we order a sofa and 4 chairs (delivery expected 2 and a half months later we had to relaunch after 3 months to have a date because no one bothered to notify us of the delay but only for the sofa. the sofa is delivered to us but not the chairs (waiting for more than 15 days) we had to go get them, surprise by unpacking it is not the right color, waiting for another month, the delivery man arrives without the chairs and wants to pick up the others finally he leaves and comes back in the evening with the chairs. This results in the lack of professionalism 2 days of leave to be taken for deliveries, 50 km to go look for chairs that are not the right ones, I think that at the price of the furniture we would deserve to have professionals in front.

Very warm welcome and very nice furniture for all tastes. We recommend

Very warm welcome and well informed. On-time delivery, an excellent delivery and installation team. Only downside of furniture damaged when unpacking, assembled with our agreement (we did not want to wait 2 more months) We took pictures and sent a message ..... no answers! Service does not exist ?? The Covid19 crunches the furniture? I hope I'm wrong in any case it costs you 3 stars .... and to us 5,400 € 😨😱

There is a choice of better qualities overall. But the prices are higher ... Negotiations are possible and easier than elsewhere, seller accommodating. We went there by chance and finally found what we were looking for.

we are VERY, VERY unhappy with the after-sales service of this store: we bought an electric wheelchair (rom twist) there, with battery, in 06/2018; the foot broke in October 2019: visit of the store's after-sales service: "we can't do anything"! multiple calls to the manager of this service who did nothing, and did not find a solution (he said to me: "I am going to contact the manufacturer" but he certainly never did!, because, on the phone, it was always and always: "I do not yet have an answer from the manufacturer")! in despair, and after much research, I contacted the company "comfort service", which appointed a technician: passage of a 1st technician in 02/2020: said that it was necessary to change the foot AND the remote control; reception of the stand (no remote control attached in the package!): the technician came to change the stand and had to order the remote control: I tel. without stopping to comfort service, which tells me that nothing has been ordered! we are desperate for the "I don't care" about the combe furniture (and the comfort service company, too) which have not been able to take the directives since my 1st call in 10/2019 (still under warranty!): I strongly advise against going to this store, because there is no product tracking! it's a shame (we paid for this chair 1400 e. and my husband is disabled and needs this chair to stretch out !!!) ANSWER (from 19/10/2020): your answer is a tissue of lies and inaccuracies: you are making sacred shortcuts! I quote you: "You asked me for a request for a defective foot - and the intervention took place": ANSWER: your 2 technicians (???) came, saw, AND SAID THAT THEY COULD DO NOTHING ! therefore, there was the passage of a technician, mandated by the company "comfort service", requested BY MY CARE: there, the technician ordered the foot of the chair, AND the remote control which no longer worked (we were STILL IN THE 2-YEAR WARRANTY PERIOD) I quote you: "Your chair was brought back to you on July 23 - I have the report in my possession." : ANSWER: big MISTAKE on your part: the technician from the Comfort Service company came to change the foot, but the remote control was not included in the package: he told us that he was ordering it (he did not do so). !!!) I quote you: "A short time later you ask for COMFORT SERVICE (without my knowing moreover) for a defective remote control": ANSWER: I had to manage on my own to find this company BECAUSE YOUR AFTER-SALES SERVICE AGENT NEVER FOUND A SOLUTION FOR ME, despite my INCREDIBLE CALLS! I quote you: "passage of the technician on September 29 and estimate sent on October 7 - which you did not answer": NO TECHNICIAN IS HAPPENED ON 09/29: you dreamed, or what !!!!: en desperation (because the armchair, for my DISABLED husband, is unusable without the remote control to lengthen his legs), I asked for the price of this comfort service remote control: therefore, THIS IS NOT YOUR STORE THAT HAS BEEN TAKES CARE OF US! you are dummies, I say it and repeat it at will !! I quote you: "The remote control is not guaranteed for more than one year which implies that this remains your responsibility and you have been notified." : ANSWER: no one ever told us that the warranty for the remote control was only 1 year (and of course, your salesperson, when we bought us from you, was careful not to tell us !!! and nothing was notified to us in this direction, as you affirm it !! I quote you: "the I 'don't care' that you evoke too easily.": ANSWER: what comforts me is that when potential customers read the GALERE that we live with this unfortunate armchair, they will flee your store, and discovering our Way of the Cross, for in the end, to STILL have an unstable foot, despite its change (because the technician hit with a hammer to make it go in and put a piece of cardboard to make it hold !!) and a defective remote control which works 1 out of 2 times, and which no longer charges !.