Enterprise Rent-A-Car - Fontainebleau

Best service I ever had with a car rental company. Jeffrey was so patient and helpful, speaks English and really made a great effort to give us the best service we could get. This is the second time that we are renting from this branch.

Although I rented here two times before without any problems, the third time there were some problems. They rejected my Revolut and debit cards and thus I couldn't rent my car. They didn't return my money. I sent several emails and called them at least 3 times. So, I had to make a complaint with the European Car Rental Conciliation Service to get my refund. Luckily they were able to help and I got my refund. Horrible experience and the staff in the Fontainebleau agency was not helpful or friendly.

Do not pay with your n26 debit card, will get in trouble, specially if you prepaid the rental. they aren’t flexible if you don’t have a credit card and they don’t do any effort to supporting you.

Make sure to take a very close look at the entire car and find the minimum issues it might have, because when you return it, they will “find” new thing that might have been there before! In my case they are trying to make me pay EUR 1,000 for a EUR 33 rental!!!

Rental made by assistance following an accident. Very bad experience regarding insurance for the repurchase of franchise which is very expensive and once irremovable sosucrite. Inflexible management, customer satisfaction is not the priority!