Emova Group

Completely null, incompetent, no Monceau customer service, unreachable by phone. Doesn't even deserve 1 star. Only half of the command The delivery, that is to say only the flowers, without the chocolates ordered together.

A rose order for Christmas arrived completely broke in the packaging, customer service that can not be contacted no coordinates on the site, I had to contact the seat for someone to move the buttocks. All this to hear that the refund is not possible given that we have exceeded the 2 days of delivery. Customer service more than shabby!

Catastrophic, do not even deserve a star ... Business model unsustainable in the long term, flower market has been declining for years, almost bankruptcy of the group in 2013, almost daily store closures from 2013 to 2016, employees made redundant ... In addition, management methods more than doubtful (blackmail, intimidation, lies, ...). Employees clink for the mistakes of managers and directors. Example: former employee of the recovery service with a lot of seniority brutally fired in 2014. The latter has successfully managed to condemn the group to pay more than 70k € compensation to the labor court in 2017 (it was deserved). To avoid, whether as a candidate for the franchise, supplier, or employee! For info even with sales prices TTC almost 4 times higher than the purchase price HT many stores are alive when they do not put the key under the door ... Debt ... let's not talk about it, millions and millions of euros, irrefutable unless there is a miracle. In short, no future for this company.

No