Hôtel 7 Eiffel

Terrible experience at this hotel. My wife and I stayed here for 1 night during a recent trip to Paris and would not recommend this place to anyone. First, my pregnant wife was fighting a bad cold while we were there so I asked for a couple extra tea bags. The guy working the desk refused and informed us the 2 ‘complementary’ ones left in the room were all they could provide. After asking a second time he begrudgingly offered 1 tea bag. Honestly, how much do tea bags cost? Clearly my wife was sick and we only asked for a couple more... quite ridiculous in my opinion. Second, upon check out we were asked how many of the water bottles in the room were used. After explaining we used all three (small) bottles of water, we were informed that only 1 was complementary and that we had to pay 3.80 euro each for the other two (apparently the cost of water is equivalent to gold). We said that wasn’t clear to us as nowhere did it mention there would be a cost. We were told this information is in the guestbook... I guess we needed to read the guest book before touching or using anything in the room. I’m surprised I wasn’t charged for using the bathroom. Third, the bed and pillows in the room were absolutely brutal. Extremely soft and saggy mattress which needs to be replaced. Pillows were lumpy and not comfortable at all. Next, our entire floor smelled like a sewage pipe had burst. This smell also filled the elevator which made for a less than pleasant ride each time. The smell got worse during the short period of time we were there. Finally, the front of the hotel blasts a bright purple light all night long. If you have a front facing room like we did, you’ll see the light in your room all night since the curtains essentially did nothing to block the light. Overall this was a horrible experience and I would not recommend this place to anyone.

First time in Paris. Hotel was clean, safe, quiet, and in a quaint area near Rue Cler. Staff was kind and personable. Would highly recommend!

The hotel rooms was nice. Accessible and walking distance to the metro and eiffel tower. Very convenient to the city. Most hotel staff was courteous and respectful. One man however, was a little grumpy. The room has an awful smell when we arrived. We were transfered to another room, but it was the same. I discovered that the curtains was causing the smell. The smell was like a human odor who did not take a bath for days. Awful! We stayed there for 3 nights. It was bearable to some like my wife, but I won't recommend it to someone who has a sensitive nose like me. I hope the hotel can improve on this. I could have given 5 stars easily.

Lovely hotel friendly staff clean towels when needed, a good location near Eiffel tower in walking distance to restaurants and the town

The only nice thing of this hotel is location. The stay is not nice because: 1. Me and my wife stay here for two nights, and only ONE bottle of water for the FIRST night is free! We have to go to grocery store for water ourselves. Just because we stayed more than one night, we are not qualified for water the following day? 2. We had a leaking kettle at the first place. The second night when we came back, the kettle was replaced with a dirty and smelly one. When we ask for changing to a normal one, the reception guy said no one is available and refused to exchange the one with us in front desk, which I suspect belongs to us because it is the same brand and also leaking. What he suggested was “every time you need hot water, just come down and I can do it for you here”. I suspect there is no solution better than that, Huh? They have no passion and not care about how to improve their service. Not deserve the price at all.