Caisse d'Epargne Serres-Castet

Ineligible! We take the customer for a c **! incompetence. I open an account, the banker who must make the necessary change of Rib for direct debit with the free organization and health insurance (which I also have via the Savings Bank), does not do it, I had to call each organization more than 1 month after opening my account and send Rib to make the changes myself. Order me the wrong card, tell me that I made the necessary to deactivate the "contactless" following his error, except that it was not the case, I report the problem to his colleague who answers me on the phone and tells me that this It is not possible to order one without the contactless. The banker claims to have recommended the right card, 2 months after still not the card received! I ask several times what about this card order but Mister does not respond to emails and when colleagues leave messages like "I still haven't received the card that I need to contact again", the banker does not not because the banker never ordered it. Change of address made in March with documents received by the banker who did not do the necessary within a normal period to make the change, I had to call x times and the change was effective 1 month and a half later. I leave home as well as my companion and several members of his family, we had as well as health insurance, vehicle ... the competitor will surely be more professional. Since the client is not considered in this agency. Shameful!

A star because I have no choice for me zero points: Normally it is a bank for young people to start in life ... 18 years in your home do not even make you aware No eavesdropping on the part of a so-called advisor. Ultimately avoid this agency. Do not forget Gentlemen in charge of this bank that by acting like this you lose potential customers in the long term ... Alain Hengy

House policy: do not respond to email ... I leave my accounts from home.